Privacy Policy for 77casino

77casino collects personal data that is necessary to provide you with a safe, compliant, and personalised online casino and sports betting experience. We only collect data that is proportionate to the purpose for which it is needed. The categories of personal data we collect are set out below.

Identity and Contact Data

When you register a player account or complete identity verification, we collect: your full legal name, date of birth, gender, nationality, residential address (including division, district, and upazila for players in Bangladesh), email address, and mobile telephone number.

Financial Data

To process deposits and withdrawals in Bangladeshi Taka (BDT), we collect transaction records including deposit amounts, withdrawal requests, payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), and the last four digits of payment instruments where applicable. We do not store full payment card numbers or mobile financial service PINs on our own servers.

Verification Documents

As part of our Know Your Customer (KYC) programme, we may collect copies of identity documents such as your National Identity Card (NID), passport, driving licence, and supporting documents such as utility bills or bank statements issued by banks operating in Bangladesh (e.g., Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank). These documents are used exclusively for identity and age verification and are stored in encrypted form.

Technical and Usage Data

Responsible Gaming Data

If you make use of our responsible gaming tools — including deposit limits, time-outs, or self-exclusion — we record your preferences and the dates on which those settings were applied or modified. This data is retained for the purpose of enforcing your chosen limits and cannot be used to circumvent them.

77casino collects your personal data through the following channels and mechanisms:

Direct Collection

You provide data directly to us when you: register a player account on 77casino; complete identity or age verification; make a deposit or submit a withdrawal request; contact our customer support team via live chat or email; participate in promotions, surveys, or competitions; or interact with any form on the platform.

Automated Collection

When you visit or use the 77casino platform, we automatically collect certain technical data through cookies, web beacons, pixel tags, and server logs. This includes your IP address, browser type, device identifiers, and interaction data. See Section 5 (Cookies & Tracking Technologies) for full details.

Third-Party Sources

We may receive data about you from the following third-party sources:

• Payment Providers: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and card processing networks to verify deposits and validate withdrawals.
• Identity Verification Services: Results from third-party KYC and age verification services used to cross-reference identity documents submitted by players in Bangladesh.
• Fraud Prevention Partners: Risk scoring data from fraud detection services that help us identify accounts exhibiting suspicious behaviour patterns.
• Analytics Providers: Aggregated and anonymised usage statistics from website analytics tools that help us understand how players navigate the platform.

77casino processes your personal data for the following purposes. For each purpose, we identify the lawful basis on which processing is conducted.

Marketing Communications

77casino may send you promotional communications about new games, deposit bonuses, seasonal promotions (including offers tied to Eid, Pohela Boishakh, Victory Day, and BPL cricket season), and platform updates — but only where you have provided explicit consent at the time of registration or through your account preferences. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in account settings or by contacting support@77casino.

Automated Decision-Making

77casino uses automated systems for certain decisions, including fraud risk scoring during account registration and transaction monitoring. Where an automated decision has a significant effect on your account (such as triggering a temporary account hold), you have the right to request a manual review of that decision by contacting our support team.

77casino does not sell, rent, or commercially transfer your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Service Providers and Data Processors

We engage carefully selected third-party service providers who process personal data on our behalf under contractual data processing agreements. These providers are authorised to use your data only in accordance with our instructions and not for their own independent purposes. Categories of service providers include:

• Payment processing partners: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank — for processing BDT transactions.
• Identity verification providers: Third-party KYC services used to verify the identity and age of players registering from Bangladesh.
• Cloud infrastructure and hosting providers: Secure server hosting services that physically store encrypted platform data.
• Analytics providers: Tools that help us measure platform performance using anonymised or aggregated data.
• Customer support tools: Live chat and helpdesk software used to manage player support interactions.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, Ezugi, and Microgaming, where game session data is necessarily transmitted as part of game delivery.

Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are required to do so by applicable law, legal process, or where disclosure is necessary to protect the rights, property, or safety of 77casino, our players, or the public. Such disclosures are made on a case-by-case basis and only to the extent required.

Business Transfers

In the event that 77casino undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the resulting changes to this Privacy Policy before your data is transferred to a new data controller.

77casino uses cookies and similar technologies (including web beacons, session tokens, and local storage) to ensure the platform operates correctly, to maintain your login session, and to gather anonymised analytics that help us improve your experience. The following table describes the categories of cookies we use.

Managing Cookies

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your 77casino account and using core platform features. Blocking functional or analytics cookies will not prevent you from using the platform but may result in a less personalised experience.

For detailed instructions on managing cookies in your browser, refer to your browser's help documentation. Common browsers used by players in Bangladesh — including Chrome for Android, Firefox, and Samsung Internet — all provide accessible cookie management settings.

77casino retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

77casino applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, we maintain the following protections as standard:

Technical Measures

• SSL/TLS Encryption: All data transmitted between your device and the 77casino platform is protected by Transport Layer Security (TLS) encryption. Look for the padlock icon in your browser's address bar when using our platform.
• Data Encryption at Rest: Sensitive personal data — including KYC documents and financial transaction records — is encrypted when stored on our servers using industry-standard encryption algorithms.
• Access Controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. Staff members can only access player data relevant to their specific role.
• Multi-Factor Authentication: Administrative access to systems containing player data requires multi-factor authentication.
• Intrusion Detection: Our infrastructure is monitored around the clock for suspicious activity, unauthorised access attempts, and anomalous data transfers.
• Regular Security Audits: We conduct regular security assessments, penetration tests, and vulnerability scans of our platform infrastructure.

Organisational Measures

• All staff with access to personal data receive mandatory data protection training.
• Third-party service providers are subject to data processing agreements requiring equivalent security standards.
• We maintain an incident response procedure for data breaches, including timely notification to affected players where required.

Your Responsibilities

You also play an important role in keeping your account data secure. You are responsible for maintaining the confidentiality of your 77casino login credentials. Use a strong, unique password and do not share it with anyone. Enable any two-factor authentication features made available on your account. If you suspect your account has been accessed without your authorisation, contact support@77casino immediately so that we can take protective action.

As a player on 77casino, you hold the following rights in relation to your personal data. You may exercise any of these rights at no cost by contacting our support team at support@77casino. We will respond to all valid requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

To exercise any of the above rights, please email support@77casino with the subject line "Privacy Rights Request" and include your registered account email address and the specific right you wish to exercise. We may request additional information to verify your identity before processing the request.

77casino reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Material changes to this Privacy Policy will be communicated to registered players via email to the address held on the account and/or via a prominent notice on the 77casino platform, no fewer than seven days before the revised policy takes effect.

The most current version of this Privacy Policy is always available at /privacy-policy on the 77casino platform. The "Last updated" date shown at the top of this document indicates when the current version became effective. We encourage you to review this Privacy Policy periodically, particularly following any notification of changes.

Your continued use of the 77casino platform after the effective date of any revision constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with any changes, you must cease using the platform and may request account closure as described in our Terms & Conditions.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 77casino .im handles your personal data, please contact our support team using the details below: